Shipping policy

Shipping Policy

Last Updated: 24 June 2026

At True North, we work with trusted fulfilment partners around the world to deliver premium products directly to your door.

Order Processing

Orders are processed within 1–3 business days after payment is received.

During new collection launches, sales events or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

Australia

New Zealand

United States & Canada

United Kingdom

Europe

Rest of the World

Please note these are estimates and may vary due to customs processing, carrier delays or peak shipping periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number.

Tracking information may take 24–72 hours to update after dispatch.

Customs & Import Duties

International customers may be responsible for customs duties, taxes or import fees imposed by their local government.

These charges are the responsibility of the customer.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

True North is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.

Lost or Delayed Shipments

If your order appears lost or significantly delayed, please contact our support team.

We’ll work with our fulfilment partners and shipping carriers to investigate and resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the damage.

We’ll assess the issue and arrange a replacement or refund where appropriate.

For any shipping enquiries, please contact:

Email: support@truenorth.shop (replace with your preferred support email if different)

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